Arvixe is a web hosting provider known for its wide-ranging hosting packages, decent uptime record and beneficial support options. The service provides all the basic web hosting features , plus easy-to-use site creation tools and notable domain capabilities. Overall, Arvixe is a great hosting option but it is lacking a few handy, though nonessential, features. And while the service provides useful support resources, its response times can vary greatly. While you’ll definitely pay a little more for this web hosting service, its comprehensive plans and robust features make it easy to overlook its minor shortcomings.
Arvixe’s hosting packages are comprehensive, versatile and ideal for businesses of all sizes. The service provides both Linux and ASP .NET hosting on Windows servers for small businesses, and VPS hosting and managed dedicated servers for corporations in need of a larger web hosting platform. All of Arvixe’s plans, including the smaller packages for small and medium-sized businesses, come with unlimited bandwidth and disk space. The web hosting service also provides unlimited domains under each of its hosting packages, with the exception of its lowest priced plan, which only provides six domains.
The standout feature of the service’s hosting packages is its free domain. As long as you are a client with Arvixe, the web hosting service will pay for your domain name. This is notable because many hosting services will make you pay for your domain or will only pay for it for a limited time (e.g., one year). If you already have a website and simply want to switch web host providers, Arvixe offers free website transfer with your new account. Be aware, however, that the company places size limits on transfer sites – 5GB for sites hosted under its personal class packages and 10GB for business-class accounts.
The only thing lacking from Arvixe’s hosting packages is international domains, meaning it cannot register domain names that are available in other countries. Unless you operate a business in a foreign country, the absence of this capability shouldn’t be an issue.
Arvixe offers an array of both basic and advanced web hosting features. When it comes to creating your site, the service provides easy-to-use site builders that are directly integrated into the host’s control panel. The service also provides a shared SSL certificate and shopping carts for eCommerce websites and one-click app installs. In fact, Arvixe offers access to a large script library that includes blogs, CMS apps and more, and that can be installed on your site in a single click. Not many web hosting services offer a script library, and access to one can help you easily create a unique and dynamic website without you having to code anything.
Once your site is published, Arvixe provides site stats that allow you to gauge your site’s performance. You can use the integrated Awstats or Webalizer software to track your site’s statistics and you can also access subdomain stats and raw access logs. Access to such information is important as it can help you pinpoint areas of your site that may need improvement.
When it comes to accessing your website to upload new content, the web hosting provider offers a handful of options, including FTP access with an unlimited number of FTP accounts, .htaccess support and secure shell (SSH) access. Arvixe also provides anonymous FTP and an FTP manager that allows you, as an administrator, to manage all of the FTP accounts.
When it comes to using Arvixe, there is undoubtedly a learning curve, albeit a small one. The integrated control panel for its Linux hosting is cPanel, a popular application used in many web hosting services for site management. At first glance, the control panel can be a bit overwhelming and new users may find it cumbersome to navigate. Unless you have first-hand experience with web hosting or using cPanel, a little time and research will likely be required to become comfortable and familiar with the service. Before long you should have no problem navigating its interface and accessing various features. One thing we liked is the sections in the left sidebar of the control panel are collapsible, which helps make the interface more navigable.
Arvixe makes great efforts to lessen its inherent learning curve through a rich repertoire of technical support options. The web hosting service provides ample resources, including a knowledgebase, user forums and informative video tutorials that illustrate how to use the service and its many features.
As do most web hosting services, this one also provides free 24/7 phone support. You can also contact technical support through email or online chat. Arvixe typically had fast turnaround times for support, but we did notice that its response times can vary greatly. For instance, during peak business hours we sometimes waited several minutes for an available rep both on the phone and on chat. Other times, we only had to wait a minute or two. While waiting for a rep on the phone, we would have liked the service to say what number caller we were to give us an indication of how long we would have to wait. As it is now, there’s no way to tell whether you’ll have to wait for two minutes or 20 for phone support.
That said, every customer service rep we spoke with provided informative answers. Furthermore, while reps from other services we reviewed were high-pressure and pushy about their products, we didn’t feel this at all with Arvixe customer service reps; they were helpful, friendly and accommodating.
Arvixe provides stellar web hosting services, with plans and features designed to meet a wide range of hosting needs. The service isn’t instantly straightforward and will require some hands-on effort to become familiar with how it works. Despite these nominal shortcomings, the robust functionality and all-inclusive hosting plans make Arvixe a worthy competitor in the sphere of web hosting services.
Arvixe has all-inclusive hosting packages and provides a free domain as long as you remain a client.
The service doesn’t support international domains, and support response times can fluctuate.
Competitive and comprehensive hosting packages make Arvixe an ideal web host for businesses of all sizes.