Web.com Reviewer's Comments

Web.com hosting specializes in business class web hosting, including ecommerce, quality security and a good control panel. The company rationalizes their relatively higher cost is due to the fact that they are a higher quality company. They claim to be great for e-commerce, offering good security and Miva e-commerce options. While some of these claims are true, our research found that their poor customer service records more than wipes out any plusses Web.com has to offer.

Though Web.com offers some good basic services, we at TopTenReviews felt that their charges were not justified. Clients have complained that the services received were not equal to the fees required. Many also have reported multiple problems with billing issues, customer service and uptime of Web.com servers.

Feature Set:  

The starter package, the Web.com Value plan Plan, offers 1000 MB disk space, 25 GB monthly data transfer, a 99.9% sever uptime guarantee, firewall protection service, and full email support including 25 E-mail accounts, email forwarding, aliasing, auto-responders, smtp email, and spam & virus protection supported environments including PHP, a CGI-bin directory, Front Page Extensions and ASP. Perl and MySQL Database are not supported. Web.com also does not offer SSL Encryption or site traffic statistics. These and other features can be purchased with a more advanced plan for a higher fee. In addition, Web.com's servers are only backed up monthly; most hosts backup daily or at least weekly.

Customer Service:  

Web.com offers several options for support, including online technical support, email, 24/7 phone and a comprehensive set of online reference and user guides. But Web.com has developed a bad reputation for customer service that includes billing disputes, downtime and lengthy wait times for correction of reported problems.

Control Panel:  

Web.com offers a basic set of controls in either windows or Linux format. The panel features controls for user management (create and delete web users, administer user groups and change user passwords), security management (view and edit user permissions on directories and files of your site), database connectivity (create data source names, or DSNs, for SQL and non-SQL databases as well as DSN-less connections), account report (bandwidth information and disk space usage or a graph analysis of site visits), server configuration (manage FrontPage extensions and executable applications on your web server, enable or disable directory listings, edit default documents and customize HTTP errors), installations (samples of code, such as mail programs, that you can install on your server and alter for your own use).

Overall, Web.com does offer some good basic services, but there are better options for web hosting.